Submitting a Request

This article will show you how to submit a refund request so that your request is dealt with in the quickest way. possible.

​ Instructions

1. Subject Field: Order Assistance – Refund Request (Input order number here)
2. List the following information in your email/request.
3. • Name on credit card and name on licensing account if different:
   • Date of Birth:
   • DEC ID #:
   • Last 4 digits of your credit card:
   • Transaction Date:
   • Amount that was charged:
   • Amount that should be refunded and why:

​ Example Submission

Subject: Order Assistance – Refund Request(Order #675843)

Hello,

I am requesting a refund due to purchasing a license a couple of weeks before the new hunting season not knowing it would expire in August when the current hunting season ends. Please see the necessary details below:

• Name on account: John Smith
• DOB on account: 02/12/1990
• Name on CC: Kathy Lee
• Phone Number: 111-111-1111
• Last 4 digits of cc: 4456
• Transaction date: 2021-01-09
• Amount that should be refunded: $20

Thank you,

John Smith

Note* Once your request has been reviewed, you will be contacted via e-mail with a response.