Orders & Shipment

Answer:

Customers who purchase annual licenses online or through the call center must allow 14 business days from the date of purchase to receive the license and tags in the mail.

If after 14 business days, you have not received your license and tags, you will have 60 days from the date of purchase to have the license and tags replaced for free by either a license issuing agent or through the license sales office (518-402-8843, M-F, 8AM – 4PM).  Replacements after 60 days will be subject to replacement fees.